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| Quick
Start Guide |
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Ok, I got my welcome letter, now
what? -
Uploading your site via Cpanel. -
Uploading your site via FTP. -
Publishing with Microsoft
FrontPage. -
Setting up your Email. -
Purchasing a new Domain.
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Transferring an existing Domain.
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DNS Change Only
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Requesting a Dedicated IP
address.
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Billing
and Account Maintenance |
- What types of payments are accepted?
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How will I receive my bill each month?
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How do I change my billing information or
account information?
- What happens if I go over the bandwidth
limit for my account?
- Changing your account password.
- Canceling your account.
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Email
Information |
- What is my POP3 server name?
- How do I set up Claris Emailer?
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How do I set up Eudora?
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How do I set up Netscape Communicator/Navigator?
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How do I set up Outlook or Outlook Express?
- How do I set up an auto responder of forward
for a POP3 user?
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What is an "email alias"?
- What is the path to sendmail?
- How do I access webmail?
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Can I start a free email
server?
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CGI
Information and Resources |
- CGI Overview.
- Where
to put cgi scripts?
- Perl Version, path to Perl, and absolute
path.
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File
Transfer Protocol |
- A file transfer overview.
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Anonymous FTP.
- FTP
Frequently Asked Questions.
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What folder should I use when I upload my files?
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What are those files doing in my directory?
I didn't put them there!
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I can't move out of the / directory. Why
Not?
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Answers |
Quick Start Guide
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Ok, I got my welcome
letter, now what?
If you just signed up and are wondering "now what?" then this is
the place for you!
In your welcome letter you will find all
the information you will need to access your new account.
The welcome letter will contain your username, password, IP
address, and Domain Name.
Domain Management Control Panel
We recommend that the first thing you do is
access your control panel and then change your password. Your
control panel allows you to do everything you need to create and
maintain your site. You can access your control panel by typing
http://ipaddress/cpanel in the address bar of your browser. Once
your domain registration or transfer has taken place you will be
able to access your control panel by typing http://yourdomainname/cpanel
in the address bar of your browser.
Once in the control panel click on the Change
Password icon. Enter your old password in the first field. Enter
you new password in the second field. Re-enter the new password
exactly the same way in the third field. IMPORTANT NOTE:
Passwords must not be longer than EIGHT characters. Passwords
are case sensitive.
Now get to know your control panel and all of
the features and functions available to you. For more detailed
information about each tool see the Guide to the Domain
Management (CPanel).
We recommend that you review the rest of the
subtopics in the quick start guide for more details about
getting started.
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Uploading your site via
Cpanel.
First you need to login to your control panel via your domain
address, http://yourdomain.com/cpanel. Navigate to the File
Manager. Here you will see a list of folders that are
available in your current web. Navigate to public_html or
the www folder. The contents of these two folders will be
the same no matter which you choose. You can create
subdirectories under the main folder if you wish. Once you
have navigated to either folder you will notice a link that
states, "Upload Files." Click this link. Now you you
can click the browse button and select the file from your hard
drive you wish to upload. Navigate to the file you wish to
upload and click "Open." You will now notice the file is
listed in your cpanel and ready for upload. Click the
Upload button and the transfer will begin from your hard drive
to your server location.
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Uploading your site
via FTP
As soon as you receive the welcome email your account is ready
to go and you can begin uploading your site files.
The welcome email, will contain the IP address
for your account, plus the password for the username chosen
during signup. You can upload your site using your favorite FTP
Client and the ip address for your account. We recommend using
WS_FTP or Cute FTP for Windows and Fetch for Apple. When using
an FTP client to upload your files, you should upload to the
folder public_html or the www folder. The contents of these two
folders will be the same no matter which you choose. You can
create subdirectories under the main folder if you wish.
For specific details and tutorials for
uploading your site via FTP see the FTP Topic.
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Publishing with
Microsoft FrontPage
Setting up FrontPage to publish
On the File menu, click Publish Web. Click
Options to expand the list of options. Specify whether you want
to publish only pages that have changed, or all pages. To
publish subwebs, select the Include subwebs check box.
In the Specify the location to publish your web
to box, type the location of a Web server which will be http://youripaddress
or http://yourdomain.com. If you have published before click the
arrow to select a location to which you have published before,
or click Browse to find the publishing location.
Click Publish.
FrontPage publishes your web. If you want to
verify that your web was successfully published, click the
hyperlink that is displayed after the web has been published —
your Web browser will open to the site you just published.
If you cancel publishing in the middle of the
operation, files that have already been published remain on the
destination Web server.
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Setting up your email
Creating POP Email Accounts
To create or delete a POP3 account, go to your
control panel at http://www.yourdomain.com/cpanel or http://youripaddress/cpanel
and choose the Mail Manager icon. Click on Add/Remove accounts.
You can add a new email account by clicking the appropriate
link. To delete an existing email account, click "delete" next
to the email account that you would like to delete. You cannot
delete the default POP3 address, which corresponds to the
username you chose when opening your account
POP 3 Server Name
Your POP3 server name is yourdomain.com. The
server name will be the same no matter how many POP3 email
accounts you set up.
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Purchasing a New Domain
Name
If you have already purchased a new domain name through a
registrar, then go to Transferring your domain.
If you purchased a domain name during your TekBurst signup,
please allow 24 to 48 hours for the domain name to be active.
You will not have to do anything to your DNS settings because we
will have that setup for you. The DNS numbers will be
pointing to our DNS server and ready to go.
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Transferring your
domain
If you are transferring your domain from your current registrar
to TekBurst Web Hosting register service, an email will be sent to
the Administrative contact for the domain name. The email will
contain a verification of the transfer. After the administrative
contact has followed the instructions in the transfer email then
the transfer process will begin.
Please allow 24-72 hours for the transfer to be complete.
Transfers cost $14.00 and your domain registration will be
extended an additional year.
Please note: Changes to your DNS settings can take up to 72
hours to finalize.
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DNS Change Only
If you would like to keep your current registrar then we offer a
DNS Change Only option during the signup process. All you
will need to do is login to your current registrar and change
your DNS settings to the following
Primary
nameserver: NS1.TEKBURST.NET
Primary nameserver IP: 216.12.202.219
Secondary nameserver: NS2.TEKBURST.NET
Secondary nameserver IP:
216.12.202.220
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Requesting a Dedicated IP
address.
To request a dedicated IP address all you need to do is submit a
request to our support team. All requests must have a
valid reason for a dedicated IP address, ie; SSL and Anonymous
FTP setup. Additional fees are required.
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Billing and
Account Maintenance
- What types of
payments are accepted?
Here are your options for payment to TekBurst.
PayPal- Visa, Mastercard, Discover, American Express, and
transfer from checking account.
Snail-Mail- Personal Checks, Business Checks, and USPS Money Orders.
Personal checks and money orders should be sent to:
TekBurst Web Hosting
PO Box 2291
Hazard Ky 41702
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to top]
- How will I receive my
bill each month?
Invoices are sent out via email on the 21st day of each month.
This will give you plenty of time to make your payment before the
due date. All invoices will be due by the 1st day of each
month. New signups are due within 10 days after signup
completion. TekBurst will not setup any domain names on
behalf of a customer until payment is received. With this in
mind your domain name could possibly be unavailable if you do not
make your payment quick enough. Your new account will not be
setup until payment is received.
Note: All initial payments should be made via PayPal.
This would ensure that you will get the domain name you chose
during signup. Domain names are subject to availability so
please choose the PayPal option during signup. You can
change your payment method next month to personal check or money
order or you can keep paying through PayPal.
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How do I change my billing
information or account information?
Click on live support on any page of this website and a support
representative will assist you. This can be done on your own
and the url and login information will be provided in the welcome
letter. For security purposes we will not list the steps or
the URL to the customers account information in this document. You
can also email our
and they will be glad to change this information
for you. Either way please notify our support team of the
change.
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What happens if I go
over the bandwidth limit for my account?
If you exceed the bandwidth limit for your account the overage
amount will be automatically billed at a rate of $3 per gigabyte
per month.
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to top]
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Changing your account
password.
To change your account password, go to your control panel at http://www.yourdomain.com/cpanel
and choose Change Password. Enter your old password, then your
new password twice. Your password must be between 5-15 characters
long.
NOTE: Using the Change Password option,
you can change the password for your account. This affects Control
Panel and FTP access, but does not affect the passwords for
any e-mail accounts you set up.
FrontPage users please note that using the Change
Password option does not change the password used by FrontPage
when you publish. For this reason we recommend that you request
the FrontPage extensions to be installed for your domain before
changing your control panel password.
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Canceling your account
You can cancel your account at any time by sending email to .
There are no cancellation fees, and no notice is required.
Although no notice is required, and
there is no cancellation fee, all fees paid for service up to the
notice of cancellation are non-refundable. If cancellation is made
within the first 30 days of service all hosting fees will be
refunded, minus any transaction fees such as PayPal. This does not include fees for domain registration or
any setup fees for installed programs or SSL certificates.
Another way to cancel your account is to simply not pay your bill.
If payment is not received within 10 days after the due date, then
your account will be suspended. You will no longer be able
to reach your site or your control panel. An overdue invoice
will be sent to you via email notifying you that you have missed a
payment and your site has been suspended. We do not want to
lose you as a client but we understand that situations do arise
and you may have forgotten to send in your payment. After
you have received the over due invoice you will now have an
additional 7 days to make payment. If payment is not
received within 17 days after the due date all of your files will
be backed up, as a good gesture to you, and your account will be
deleted from our servers. If you have files on the server
that you must have back then please feel free to email our support
team to arrange transfer of your files back to your possession.
We will keep your files for a maximum of 15 days.
After the 15 days your files will be deleted.
Note: Suspension due to illegal content does not have the same
grace period as suspension for non-payment. Go to our Policy
page for a description of Suspension due to illegal content.
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Email Information
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What is my POP3 server
name?
Your POP3 server name is mail.yourdomain.com. The server name will
be the same no matter how many POP3 email accounts you set up.
Please check with your ISP and ask can you send mail through
their servers that comes from your domain. Some dialup
services do not allow external mail to be sent through their
servers. If you have cable access or DSL this should not be
a problem but check their policies on sending mail or check with
their support department. If your ISP does not allow you to
send email from your domain and you still want to send from your
domain then contact support for further instructions.
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How do I set up Claris
Emailer?
Start Claris. Choose Setup and then Internet Setup The SMTP (outgoing
mail) server should be the server of your internet service provider.
In the Account Name field, enter your domain name. Put your username
and domain name in the Email Account box.
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How do I set up Eudora?
Start Eudora and select Tools, then Personalities. Right click
the left-hand side of the screen. Select 'New'. The 'New Account
Wizard' will appear. Type in a name for this account and select
Next. Select 'Create a brand new email account' and click Next.
Type in your name (not your email address) and select Next. Type
in the email address you wish to use. Select Next. Type in the
true user for this POP box (this is NOT an alias). Select Next.
Select 'POP' for type of incoming mail server. In the 'Incoming
Mail Server' field, type yourdomain.com Select Next. Select Finish.
Right-click on the new personality you created, and select Modify.
In the SMTP Server field, type the name of your local ISP's outgoing
mail server. Select OK.
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How do I set up Netscape
Communicator/Navigator?
After loading Netscape Composer, choose Edit and then Preferences.
Click on Identity and add your personal information. Click on
Mail Server. The SMTP (outgoing mail) server should be the outgoing
server of your internet service provider. Your incoming mail server
is yourdomain.com. Put your username in the mail server user name
box.
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How do I set up Outlook
or Outlook Express 5.x or 6.x?
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If your ISP "does not"
allow sending external mail from their servers, then use this
section.
Dial UP..Start Outlook or Outlook Express. Click Tools and choose Accounts.
In the "Internet Accounts Windows" click Add and choose Mail.
Fill in your name and click Next. Click "I already have an e-mail
address that I'd like to use" and fill in your email address.
Click Next. On the "Email Servers Name" page, fill in the server
information. "My incoming mail server is a POP3 server." The incoming
mail server should be mail.yourdomain.com. The Outgoing Mail (SMTP)
should be your ISP's outgoing mail server. Click Next. Enter your
mailbox username in the account name field, and the password below.
Click Next and then Finish. At this point you are now able to
check your new mail account. If you receive an error while
trying to send mail then you must set the username and password
for your ISP in your new mail account. To change this
setting, click on Tools and choose accounts. Next select
your new account and click on Properties, "or you can double click
the account." Click on the Servers tab at the top. At
the bottom section for Outgoing Mail Server put a check in
the box that states, "My server requires authentication."
Click on the settings button. Select the Login using radio
button and enter your username and password for your ISP.
Click OK > click Apply > click OK > and then click close.
Now you will be able to send mail from your new account using your
ISP as an Outgoing Mail Server.
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If your ISP "does"
allow sending external mail from their servers, then use this
section.
This is the easiest way to set up your email in Outlook
Express. Login to your control panel at yourdomain.com/cpanel
and go to the section to add and remove accounts. Each email
account you have set up will be listed here. To the right of
each account is the link to Auto-configure Outlook Express.
Click the link.. Next click OK to continue with the process.
If prompted to open or save this file choose "Open this file from
its current location." Click OK.. When asked if you would
like to enter the information into the registry choose "Yes".
Click OK. Click Open and then click Yes. Outlook
express is now configured to send and receive email through that
account. If you would like all accounts to be set up in
Outlook Express, then follow the steps listed above for each
account.
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How do I set up an auto responder
or forward for a POP3 user?
To set an auto responder go to your control panel at http://www.yourdomain.com/cpanel.
Next go to the Mail Management section and click on Auto
Responders. On the next page click on Add Auto
Responder. Next enter the username that you want to have
E-mail response from, "such as sales or support." If there are
multiple domains on your account you will have to select a domain
from the drop down box. If you only have one domain then it
will appear as the default. Enter your text for the
remaining fields: From:, Subject, and your message that will
appear in the message body. Click Create
and you are finished. All Email sent to that address will
automatically get your predefined message.
To set a Forwarder go to your control panel at http://www.yourdomain.com/cpanel
and go to the Mail Management section. Click on Forwarders.
On the next page click on Add Forwarder. Enter the username
and domain of the account you wish to have mail forwarded.
Next enter the email address that you want to receive the
forwarded mail. Click ADD Forward and you are done.
All mail coming to that address will be forwarded to the new
address.
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What is an "email alias"?
An email alias is a name@yourdomain.com that does not have a corresponding
POP3 box set up. For example, if you have a POP3 box called sales
that is your default, but you have not created any others, mail
to anyone@yourdomain.com will be sent to the sales box. If someone
were to email webmaster@yourdomain.com, in this example, that
mail would be forwarded to the sales POP3 box.
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What is the path to
sendmail?
The path to sendmail is:
/usr/sbin/sendmail
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How do I access webmail?
Use the URL http://yourdomain.com/webmail or http://yourdomain.com:2095 Each email
address will have their own access to webmail. Webmail is
great for the person who is always on the go and doesn't want to
download email from a slow hotel connection. The user can
read, create new mail, send, and delete all email without
downloading to a local machine. After you check you mail
on your local machine that is setup for POP3, then all email
will be downloaded to your computer and removed from the webmail.
All email will be downloaded as unread messages even though you
read them on the webmail.
Please Note: It is important to
keep your webmail boxes cleaned out. This would include the sent items and deleted items boxes. The mail
in these boxes will be taking up space on your server. To clean out your webmail Inbox, all you need to do is check your mail using an email client, Outlook Express, Eudora, etc", and all of your messages will be downloaded from the server to your computer.
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- Can I start a free email
server?
Absolutely NOT! With our packages we offer enough email
addresses for you and your company only. With our Gold
Package you get unlimited email addresses for you and your company
only. This is not to start your own Hotmail or Yahoo type
email server and handout free email addresses. Your email
will not be monitored but once you reach 50 email addresses we
will ask you to submit an explanation of the number of email
addresses you have setup.
Note: The more email traffic you have the more bandwidth you will
use.
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CGI Information
and Resources
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CGI Overview
CGI stands for common gateway interface. It allows you to run
certain functions on your domain, such as counters, guestbook's,
discussion boards, etc. to make your site more dynamic.
You can find many CGI scripts and other information
at the following locations:
Hotscripts
The CGI Directory
O'Reilly's Perl.com
Matt's
Script Archive
Perl Masters
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top]
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Where to put cgi scripts.
All CGI scripts should be uploaded to the cgi-bin folder for your
domain. Be sure to follow the instructions for the script you
are uploading regarding setting permissions on the files and folders
you create, as they vary from script to script.
The absolute path for CGI is:
/home/username/public_html/cgi-bin
(the script
you choose may require the use of a trailing /, please check
the installation instructions).
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top]
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Perl Version, path to
perl and your absolute path.
The version of perl installed is: 5.006001The path to perl is:
/usr/bin/perl
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File Transfer
Protocol
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A File Transfer Overview
File Transfer Protocol, or FTP, is the protocol used to transfer
files remotely from a client to a server, or from a server to
a client. Using FTP, you can transfer files in ASCII, or binary,
depending on the type of file your are transferring. FTP is available
24 hours a day, seven days a week for your use. Each domain has
its own FTP space.
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Anonymous FTP
Anonymous FTP allows others to upload to your FTP space without
allowing them access to the files that make up your site. By default,
each domain account comes with anonymous FTP capabilities. By
default, however, this option is not turned on.
To install AnonFTP for your domain:
Go to your control panel at http://www.yourdomain.com/cpanel.
Click the FTP Manager Icon. Select the Anonymous FTP Controls
option and place a check mark in the boxes next to
Allow anonymous access to ftp://ftp.yourdomain.com
and
Allow anonymous upload to ftp://ftp.yourdomain.com/incoming
Your users can then FTP into your domain using
a username of anonymous and their email address and upload or
download files.
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FTP Frequently Asked
Questions
How do I FTP files to my site?
We recommend the following FTP clients:
FTP Clients for Windows:
WS_FTP (either the Light Edition, which is free
for non-commercial use or the Pro version) WS_FTP is available
from
Ipswitch
CuteFTP can be downloaded at
Tucows, where you can also
find other FTP clients.
FTP Clients for MacIntosh
DropFTP can be downloaded at
Tucows
Fetch FTP which can also be download at
Tucows
4.
What folders should I use when I upload my
files?
When using an FTP client to upload your files,
you should upload to the folder public_html or the www folder.
The contents of these two folders will be the same no matter
which you choose. You can create subdirectories under the main
folder if you wish.
5.
What are those files doing in my directory?
I didn't put them there!
Certain directories are created when your account
is created or when you install AnonFTP. These include catalogs,
etc, mail, public_ftp, public_html, tmp and www. These folders
contain other files and programs that are needed to run certain
items for your domain. If you are unsure what a particular file
or folder is needed for, please contact support.
6.
I can't move out of the / directory. Why not?
For security purposes, you cannot move out of
the root folder of your own domain.
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